FAQ

Frequently asked questions

Answers for researchers ordering from Aperture Peptides — shipping lead times, purity verification, storage, RUO compliance, payment security, and more.

shipping

Shipping

orders

Orders

quality

Quality & testing

research

Research use & legal

payments

Payments

returns

Returns & damages

Still have questions?

Talk to the Aperture team

Research-specific questions, custom synthesis, bulk quotes, or lab verification — we typically reply within one business day.

support@apeptides.eu Contact form

Frequently asked questions

Shipping

Where do you ship from?

Which countries do you ship to?

How much does shipping cost?

How long does delivery take?

How do I track my order?

Can I ship to a DHL ServicePoint or parcel locker?

What is cold-chain shipping and why do you use it?

Will short temperature changes during shipping damage the peptide?

Orders

Can I modify or cancel my order?

I entered the wrong shipping address — can I change it?

I did not receive an order confirmation email.

Can I combine several orders into one shipment?

How do I get discount codes?

Quality & testing

Are all your peptides lyophilized?

How do you test purity?

How should I store peptides after delivery?

What solvent do you recommend for reconstitution?

If purity is 98–99%, what is the remaining 1–2%?

Why do peptides differ in physical appearance from vial to vial?

What is the difference between gross and net peptide weight?

Where are your peptides synthesized?

Research use & legal

What does RUO mean?

Can your peptides be used on humans or animals?

Who is allowed to order?

Do you sell anabolic steroids, controlled substances or prescription drugs?

Payments

Which payment methods do you accept?

Which currencies are supported?

Do you accept PayPal or cryptocurrency?

Is my payment information stored on your servers?

Returns & damages

What is your return policy?

My package arrived damaged — what do I do?

A vial looks different from the spec sheet — what now?

Talk to the Aperture team